This guide explains how to manage Lazada orders, inventory, deliveries, and sales reporting within SecureIO using the Lazada Connector. It covers product catalog mapping, order synchronization, delivery processes, and sales analysis to streamline your marketplace operations in Southeast Asia.
Product catalog mapping
New SecureIO customers with no existing products
If you are starting a new SecureIO database and your products exist only on Lazada, you can import your Lazada product catalog into SecureIO.
In Lazada Seller Center, use the Bulk Manage drop-down to export your product catalog, including Lazada SKUs.
Import the exported catalog into SecureIO via Inventory ‣ Products ‣ Import. Map the Lazada SKU to the Internal Reference field in SecureIO to link your Lazada and SecureIO products.
Existing SecureIO customers with products already in SecureIO
If you have an existing product catalog in SecureIO, map your Lazada listings to these products.
Use the Sync Product Catalogue button in SecureIO to automatically match active Lazada products.
Important
Product catalog synchronization is an automated process initiated by the synchronization.
Order synchronization
Orders are automatically fetched from Lazada and synchronized in SecureIO at regular intervals (every 60 minutes).
Only orders with status READY_TO_SHIP or PROCESSED are fetched, as these require shipping action.
When an order is canceled on Lazada, its status updates in SecureIO. However, cancelling an order in SecureIO does not reflect on Lazada.
For each synchronized order, SecureIO creates a sales order and a customer (contact) if the customer has not been previously imported or does not exist in the database.
Note
Only orders requiring shipment are synchronized. Orders with statuses SHIPPED, CANCEL, UNPAID, or COMPLETED are excluded during synchronization.
Force synchronization
To synchronize an order whose status hasn’t changed since the last synchronization:
Navigate to Sales app ‣ Configuration ‣ Lazada ‣ Shops.
Select the Lazada Shop and modify the Last Order Sync date under Synchronization Information to a date prior to the order’s last status change.
Save to trigger synchronization.
Tip
In Debug Mode, access the Lazada shop in SecureIO and click Sync Orders to immediately synchronize orders or Sync Inventory for inventory updates.
Manage deliveries in FBM
For FBM orders, the Lazada Connector creates a picking in the Inventory app, along with a sales order and customer record, upon synchronization.
Arrange by comfirming the picking in SecureIO, then navigate to Lazada Seller Center and click Pack Lazada Package to generate the tracking number. SecureIO retrieves the shipping label and attahces it to the corresponding delivery order.
Validate the stock movement in SecureIO to update inventory levels and confirm the order has left the warehouse.
Lazada package statuses
Understanding Lazada package statuses is crucial for effective order management:
Package Pending on Lazada: The package is awaiting receipt, tagging, or processing in the warehouse system.
Package Confirmed on Lazada: The package has been packed by the seller or warehouse and is confirmed ready for courier pickup or dropoff. Lazada is notified and updates the order status.
Ready to Ship on Lazada: The order is ready for shipment. Lazada is notified and updates the order status.
Delivered on Lazada: The parcel has been dropped off or picked up by the logistics provider.
Canceled on Lazada: The order has been canceled.
Manual handling required: The package cannot be processed on SecureIO and requires manual handling on Lazada.
Important
Lazada requires a tracking reference for each delivery. If the carrier doesn’t provide one automatically, set it manually in Lazada Seller Center. Check supported logistics providers for your region (e.g., Malaysia).
Order fulfillment process
Lazada orders are automatically created in SecureIO as sales orders. Select the desired sales order in the Sales app.
Click Pack Lazada Package to arrange shipment in the delivery transfer if you are using supported logistics providers. SecureIO imports the shipping label (delivery note) and tracking number, associating them with the sales order.
Confirm the stock movement in SecureIO to reduce inventory levels.
Invoice and register payments
Due to Lazada’s policy of not sharing customer email addresses, invoices cannot be sent directly from SecureIO. Instead:
Generate invoices in SecureIO and manually upload them to Lazada Seller Center.
Register Payments:
Create a dedicated Bank Journal (e.g., “Lazada Payments”) with a Bank and Cash intermediary account.
Since Lazada processes batch payments weekly or monthly, select all invoices linked to a payment in SecureIO.
Use Batch Deposit as the Payment Method, select the invoices, and go to Actions ‣ Create Batch Payment ‣ Validate.
Reconcile the payments after Lazada deposits the balance. Record it in the bank statement and credit the Lazada intermediary account.
Tip
Apply the same process for vendor bills related to Lazada commissions.
Analyzing Lazada sales with SecureIO Reporting
SecureIO’s dashboard consolidates sales data from all channels. To analyze Lazada sales specifically:
Set Up Sales Teams:
Navigate to Sales app ‣ Configuration ‣ Settings ‣ Connectors ‣ Lazada ‣ Shops.
Assign a dedicated sales team to each Lazada shop for isolated reporting.
Use the dashboard filters to view sales data for the assigned Lazada sales team.
Tip
Configure separate sales teams for each Lazada marketplace to generate detailed performance reports.